Smart Planner – Consolidation and Optimization within the Shiji Ecosystem

EXECUTIVE SUMMARY

As a UX Designer, I participated in the strategic migration of the Meridian Experiences platform (formerly Concept) into the Shiji ecosystem. My primary objective was to transform fragmented legacy booking tools into a unified reservation system. I focused on designing a high-density Activities Multi-module Planner (integrating Spa and recreational services) and a dedicated Golf module. The goal was to ensure data consistency within an expanded guest profile to drive cross-selling opportunities and eliminate operational inefficiencies.

YEAR

2021

ROLE

Senior UX/UI DESIGNER

SERVICES

Enterprise UI/UX Design
Design System Integration
Legacy-to-Cloud Migration UX
Workflow Optimization

The Challenge

The legacy infrastructure relied on isolated modules, which prevented staff from having a holistic view of the guest journey.

Data Fragmentation:
A lack of seamless information flow between Spa bookings and other recreational activities.

Time Inefficiency:
The occurrence of "micro-gaps" (unproductive time slots) in treatment schedules that were difficult to identify in the general view.

Business Objective:
To develop high-density tools that maximize resource occupancy and streamline upselling from a single guest profile.

The Process

The design execution focused on two core areas:

Activities Multi-module Planner:
I designed a unified planner integrating Spa and recreational services. I implemented Defensive Design principles, such as visual constraints (e.g., zebra patterns) that signal sub-optimal scheduling before a reservation is finalized. I also automated service buffers, such as room turnover time, to reduce human calculation errors.

Dedicated Golf Module:
Due to the specific nature of tee time bookings, the Golf module remained a separate tool but was functionally integrated into the new ecosystem. I optimized the availability view to accelerate the handling of recurring reservations.

Unified Guest Profile:
I expanded the guest profile to aggregate reservations from all modules. This became the foundation for effective cross-selling strategies.

Validation

The project was verified in collaboration with Technical Leads and Subject Matter Experts:

Consistency Audit:
Verifying that reservation data from separate modules correctly aggregates within the guest profile.

Performance Review:
Confirming that the high data density of the new planner allows for faster staff reaction times compared to legacy systems.

Constraint Logic:
Validating that visual schedule markers effectively prevent gaps without hindering operational flexibility.

The outcome

Maximizing Occupancy:
The system actively assists in eliminating unproductive gaps within the Activities planner.

Increased Sales Potential:
Full visibility of the guest schedule allows staff to efficiently offer complementary services.

Scalability:
The transformation of legacy modules into the modern Shiji ecosystem prepared the platform for future expansion and further service integrations.

Smooth Scroll
This will hide itself!

Smart Planner – Consolidation and Optimization within the Shiji Ecosystem

EXECUTIVE SUMMARY

As a UX Designer, I participated in the strategic migration of the Meridian Experiences platform (formerly Concept) into the Shiji ecosystem. My primary objective was to transform fragmented legacy booking tools into a unified reservation system. I focused on designing a high-density Activities Multi-module Planner (integrating Spa and recreational services) and a dedicated Golf module. The goal was to ensure data consistency within an expanded guest profile to drive cross-selling opportunities and eliminate operational inefficiencies.

YEAR

2021

ROLE

Senior UX/UI DESIGNER

SERVICES

Enterprise UI/UX Design
Design System Integration
Legacy-to-Cloud Migration UX
Workflow Optimization

The Challenge

The legacy infrastructure relied on isolated modules, which prevented staff from having a holistic view of the guest journey.

Data Fragmentation:
A lack of seamless information flow between Spa bookings and other recreational activities.

Time Inefficiency:
The occurrence of "micro-gaps" (unproductive time slots) in treatment schedules that were difficult to identify in the general view.

Business Objective:
To develop high-density tools that maximize resource occupancy and streamline upselling from a single guest profile.

The Process

The design execution focused on two core areas:

Activities Multi-module Planner:
I designed a unified planner integrating Spa and recreational services. I implemented Defensive Design principles, such as visual constraints (e.g., zebra patterns) that signal sub-optimal scheduling before a reservation is finalized. I also automated service buffers, such as room turnover time, to reduce human calculation errors.

Dedicated Golf Module:
Due to the specific nature of tee time bookings, the Golf module remained a separate tool but was functionally integrated into the new ecosystem. I optimized the availability view to accelerate the handling of recurring reservations.

Unified Guest Profile:
I expanded the guest profile to aggregate reservations from all modules. This became the foundation for effective cross-selling strategies.

Validation

The project was verified in collaboration with Technical Leads and Subject Matter Experts:

Consistency Audit:
Verifying that reservation data from separate modules correctly aggregates within the guest profile.

Performance Review:
Confirming that the high data density of the new planner allows for faster staff reaction times compared to legacy systems.

Constraint Logic:
Validating that visual schedule markers effectively prevent gaps without hindering operational flexibility.

The outcome

Maximizing Occupancy:
The system actively assists in eliminating unproductive gaps within the Activities planner.

Increased Sales Potential:
Full visibility of the guest schedule allows staff to efficiently offer complementary services.

Scalability:
The transformation of legacy modules into the modern Shiji ecosystem prepared the platform for future expansion and further service integrations.

Smooth Scroll
This will hide itself!

Smart Planner – Consolidation and Optimization within the Shiji Ecosystem

EXECUTIVE SUMMARY

As a UX Designer, I participated in the strategic migration of the Meridian Experiences platform (formerly Concept) into the Shiji ecosystem. My primary objective was to transform fragmented legacy booking tools into a unified reservation system. I focused on designing a high-density Activities Multi-module Planner (integrating Spa and recreational services) and a dedicated Golf module. The goal was to ensure data consistency within an expanded guest profile to drive cross-selling opportunities and eliminate operational inefficiencies.

YEAR

2021

ROLE

Senior UX/UI DESIGNER

SERVICES

Enterprise UI/UX Design
Design System Integration
Legacy-to-Cloud Migration UX
Workflow Optimization

The Challenge

The legacy infrastructure relied on isolated modules, which prevented staff from having a holistic view of the guest journey.

Data Fragmentation:
A lack of seamless information flow between Spa bookings and other recreational activities.

Time Inefficiency:
The occurrence of "micro-gaps" (unproductive time slots) in treatment schedules that were difficult to identify in the general view.

Business Objective:
To develop high-density tools that maximize resource occupancy and streamline upselling from a single guest profile.

The Process

The design execution focused on two core areas:

Activities Multi-module Planner:
I designed a unified planner integrating Spa and recreational services. I implemented Defensive Design principles, such as visual constraints (e.g., zebra patterns) that signal sub-optimal scheduling before a reservation is finalized. I also automated service buffers, such as room turnover time, to reduce human calculation errors.

Dedicated Golf Module:
Due to the specific nature of tee time bookings, the Golf module remained a separate tool but was functionally integrated into the new ecosystem. I optimized the availability view to accelerate the handling of recurring reservations.

Unified Guest Profile:
I expanded the guest profile to aggregate reservations from all modules. This became the foundation for effective cross-selling strategies.

Validation

The project was verified in collaboration with Technical Leads and Subject Matter Experts:

Consistency Audit:
Verifying that reservation data from separate modules correctly aggregates within the guest profile.

Performance Review:
Confirming that the high data density of the new planner allows for faster staff reaction times compared to legacy systems.

Constraint Logic:
Validating that visual schedule markers effectively prevent gaps without hindering operational flexibility.

The outcome

Maximizing Occupancy:
The system actively assists in eliminating unproductive gaps within the Activities planner.

Increased Sales Potential:
Full visibility of the guest schedule allows staff to efficiently offer complementary services.

Scalability:
The transformation of legacy modules into the modern Shiji ecosystem prepared the platform for future expansion and further service integrations.

Smooth Scroll
This will hide itself!